Shipping & Handling

Pusheen Shop

About Shipping


About Shipping

When will my order ship?

Most orders will ship within 1 to 3 business days of purchase!

During the holiday season, orders may ship within 2 to 5 days of purchase due to the high volume of orders.

When placing an order, keep in mind that the delivery estimates provided by delivery services do not begin until your order has been processed and shipped! We do not ship orders on weekends or US holidays. Occasional delays in processing time may occur due to high volume, especially around the holidays.

You will receive an automated shipment notification email once your order has been processed and shipped.

 

Where does Pusheen Shop ship to?

We are able to ship orders to most regions that the USPS offers service to. Pusheen Shop also also allows for orders to be shipped to PO boxes and military addresses.

Pusheen Shop does not offer First-Class International Shipping for the following countries:

  • Argentina
  • China
  • Hong Kong
  • Malaysia
  • Philippines
  • Russia
  • Singapore
  • Taiwan
  • Thailand

If you plan on having your order shipped to a hotel, we highly recommend contacting the staff at the hotel you're staying at to inquire about their policies regarding package deliveries. Please keep in mind that all delivery rates provided by Pusheen Shop and the USPS are estimates only, and cannot be guaranteed within the time frame of your hotel stay. It is the responsibility of the customer to provide the appropriate information to the hotel.

If you choose to have your items sent to a third party international forwarding service, we cannot guarantee their services or deliveries. It is the responsibility of the customer to provide the appropriate information to the forwarding service. We work primarily with the USPS and cannot provide any assistance regarding the forwarding service.

Pusheen Shop is not responsible for any packages that are lost or returned to sender when using a third party forwarding service.

 

How much will my shipping cost?

We want to make sure to offer our customers the best deal on shipping costs, so we now offer two new flat-rate shipping options for US customers!

The prices you see at checkout will be the same no matter what you order and where you live— just select the shipping you want and we'll ship it out to you using the best appropriate methods!

Please note that some larger items may have additional shipping fees. These fees will be indicated on the product's page and will also appear during checkout.

 

If I'm ordering less stuff, can I get cheaper shipping?

Right now, we only offer a flat rate for orders shipped in the US. By shipping your items this way, we are able to save you even more money on all of your orders. Your shipping rates will not increase regardless of how many items you order or where you live in the United States!

 

Is there an international flat rate?

We’re still exploring options to help our international customers pay lower shipping rates, but we are unable to offer a consistent rate to all countries at this time.

 

Can I change my shipping address?

If your order has not been shipped yet and you would like to change your shipping address please contact us. Once an order has been shipped, we are unable to update the shipping address.

Please note that changing the shipping address on your Pusheen Shop account does not change the shipping address on your order. You must contact us directly to make any changes.

 

When will my package arrive?

To review the estimated delivery rate for your selected shipping method, please refer to our Shipping Methods below. You can check on the status of your package by selecting the tracking/customs link located in your shipping notification email.

Once shipped, most packages will arrive within the estimated time frame provided for the selected shipping method, but occasional delays may occur, especially during busy holidays or extreme weather conditions. International shipments may experience delays due to customs. All delivery times are estimates only, and are not guaranteed.

If your order is shipping via USPS First Class Mail International, please allow up to 8 weeks from the shipment date for your package to arrive. This method is not fully tracked, and due to the unpredictability of international customs, exact delivery estimates cannot be provided.

 

Can my package be delivered on a specific date?

We are unable to provide delivery for orders by or on specific dates. If you need a package to be delivered by a certain day, please review our available shipping methods to see which option may best suit your needs.

 

Where does Pusheen Shop ship from?

Pusheen Shop ships from the Chicago, Illinois, area to a variety of destinations worldwide.

 

Can I provide delivery instructions for my package?

We are unable to provide mail carriers specific delivery instructions for shipments and deliveries. We recommend contacting your local post office to see what the standard protocol for handling deliveries may be in your area.

Pusheen Shop only offers shipping through the USPS (United States Postal Service) or through FedEx and we do not offer delivery by or transfers to other shipping companies such as UPS or DHL at this time. When shipping internationally, your package will be handed over to your local postal system for customs and delivery.

 

Shipping Information for Larger Packages

Larger orders may ship in repurposed or recycled boxes as needed. These boxes may be marked with previous package and product information for Pusheen Shop that is not applicable to the contents of your order and does not indicate any previously intended recipients of your order. 

 

 


About Shipping Methods


Domestic

We want to make sure to offer the best deal on shipping costs when shopping with Pusheen Shop, so we now offer two new flat-rate shipping options for US customers! The prices you see at checkout will be the same no matter what you order and where you live-- just select the shipping you want and we'll ship it out to you using the best appropriate methods!

Your selected delivery estimate does not begin until your order has been fully processed and shipped. This process normally takes about 1 to 3 business days. The shipping methods available to you during checkout may vary depending on the content, weight, and destination of your order.

 

SUPER SAVER SHIPPING

  • Available for orders with total weight less than 1.00 lb.
  • $5.00 flat shipping cost.
  • Orders will be shipped using USPS First Class Mail.
  • Estimated delivery within 3 to 8 business days of shipment. This is an estimate only and not a guarantee.

 

STANDARD SHIPPING

  • $9.00 flat shipping cost.
  • Orders will be shipped using USPS Priority Shipping, UPS, or FedEx depending on the weight, value, and travel distance of package.
  • Estimated delivery within 2 to 4 business days of shipment. This is an estimate only and not a guarantee.

 

EXPRESS SHIPPING

  • Orders will be shipped using USPS Priority Express Shipping, with value, weight, and travel distance of package determining cost.
  • Estimated delivery within 2 days of shipment. This is an estimate only and not a guarantee and does not include processing time.

 

*Due to the size of the comforter set and the increased cost to ship this item, there is a $12.50 charge in addition to the normal shipping costs for orders containing a comforter set.

 


International Orders

Your selected delivery estimate does not begin until your order has been fully processed and shipped. This process normally takes about 1 to 3 business days. The shipping methods available to you during checkout may vary depending on the content, weight, and destination country of your order.

 

International import taxes & customs fees

If your package is shipping outside of the USA, it may be subject to import taxes or customs fees. Pusheen Shop cannot control and is not responsible for any customs fees that your government may charge you for importing goods. It is the sole responsibility of the customer to pay customs fees and pick up orders held by a customs office.

We are required by law to declare all items at their actual price and cannot alter this amount to decrease international custom fees. We cannot mark packages as “gifts”, and cannot mark the value of the product less than what it actually is to evade customs charges.

On occasion, customs may delay delivery of some packages. If you have any questions regarding the customs policies of your country, we recommend contacting your local customs office directly.

 

Gift options

Unfortunately, gift receipts are not available for orders shipping internationally. Pusheen Shop must include accurate pricing information for all international orders for customs and cannot mark orders as gifts or disguise the contents in any way.

 

USPS First Class International Mail

  • Packages generally arrive within 2 to 4 weeks from the date of shipment, but may take up to 6 to 8 weeks. Delivery times vary and are not guaranteed. Delays may occur due to customs inspections.
  • This method does not include full tracking or insurance.
  • Will not update regularly or consistently during transit or display up-to-date shipment information. There may still be some customs updates during delivery, but it is not uncommon for this information to display an incorrect status.
  • Delivery confirmation is available for some countries, but not all. We do not have a record of who may have signed to accept a delivery.
  • By choosing this method, you are accepting the risk that your package is uninsured, not fully tracked, and may be lost in transit.
  • Orders valued over $100.00 USD are not allowed to be shipped via this method, as no tracking or insurance is available.
  • Cannot be marked as "gift" to avoid customs and VAT.
  • Customs and VAT may apply (issued by your government, not by Pusheen Shop)

Please note: This method is not available for the following countries:

Russia • Malaysia • Singapore • Thailand • Hong Kong • Argentina • China • Philippines • Taiwan

 

USPS Priority Mail International

  • Normally arrives within 7 to 10 business days from the shipment date. This is an estimate only and is not a guarantee.
  • Average number of days for delivery may vary based on destination. Delays may occur due to customs inspections.
  • Available for all countries the USPS ships to.
  • Cannot be marked as "gift" to avoid customs and VAT.
  • Customs and VAT may apply (issued by your government, not by Pusheen Shop)

 

USPS Priority Mail Express International

  • Normally arrives within 3 to 5 business days from the day it ships. This is an estimate only and is not a guarantee.
  • Average number of days for delivery may vary based on destination. Delays may occur due to customs inspections.
  • Available for all countries the USPS ships to.
  • Cannot be marked as "gift" to avoid customs and VAT.
  • Customs and VAT may apply (issued by your government, not by Pusheen Shop)
Have more questions? Submit a request

Comments