If you cannot locate your package after it has been marked as delivered, we first recommend that you investigate all possible areas a package may have been left at your address. This may include back doors, mailboxes, mail rooms, main office, etc.
We also suggest checking with any neighbors or people in your neighborhood or building who may have accidentally received the package.
If you are still having difficulty finding your package, please contact your local mail carrier or customs office. We have seen cases where international deliveries have been marked as delivered on the USPS tracking page when the packages were still in customs.
Packages may sometimes be scanned as ‘delivered’ early when they’re sorted and loaded onto a vehicle for delivery instead of at the actual time of delivery. In some rare cases, these packages may take a few additional business days to reach you.
If it has been more than a few days and you are still unable to locate your package after following the previous steps, please contact us for additional assistance.